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Image Apparel Solutions
Corporate Address

860 Chaddick Drive, Unit E
Wheeling, IL 60070

Phone

847-229-2000

 

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FAQ

Orders and Shipping

Is there a minimum order amount?
What are the methods of payment?
How can I open an account?
How are our orders shipped?
Can IAS use my UPS number for shipping charges?
What are the general delivery times?
How are back ordered items handled?
Does Image Apparel Solutions ship to my country?

Product and Artwork Information

What kind of artwork is acceptable?
Where should I send my artwork files?
Will IAS create a design from our mascot or logo?
My customer has given me a sample garment or picture of a garment that they like the ‘look of the decoration”. Does Image Apparel Solutions create custom designs?
Does IAS offer tackle twill numbers and names for athletic uniforms?
How can I get an image of your product or design?
Are there specific washing instructions for the decoration?
What kind of material does IAS use?

General

How do I contact Image Apparel Solutions?
How do I find pricing?
Is Image Apparel Solutions a member of ASI, PPAI or SAGE?
How can I request a catalog?
I saw your website and would like to order a sample?
Do I have a local sales rep?
Can I supply my own garments?

Orders and Shipping

Q: Is there a minimum order amount?
A: Yes, 12 pieces of appliqué on sweatshirts, 24 pieces on t-shirt’s with appliqué, 24 pieces of multi-media appliqué. Smaller youth size garments may require an additional setup charge.

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Q: What are the methods of payment?
A: Net 30 terms with approved credit.

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Q: How can I open an account?
A: Customers must submit a credit application/customer profile and have a valid reseller permit. You can download our credit application and tax reseller forms on our website under the "Forms" tab. You can also call customer service at 847-229-2000 and request we fax or email the forms to you.

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Q: How are our orders shipped?
A: UPS ground is our standard service. Faster services are available at an additional charge.

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Q: Can IAS use my UPS number for shipping charges?
A: Yes, third party billing is available. Handling charges will be billed separately.

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Q: What are the general delivery times?
A: Production time for appliqué and screen printing is 3-4 weeks after approval of artwork. Knitwear is four weeks after artwork is approved. IAS will make every attempt to accommodate any specific delivery requirements. Please call customer service with specific delivery requests. Rush service is available for an additional charge. Please refer to price list for rush charges.

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Q: How are back ordered items handled?
A: IAS will count all customer supplied items that are drop shipped into our warehouse. If there is any discrepancy (shortage, color, damaged or overage) our customer service will notify you immediately. While the art approval process will continue, the order will not be placed into our production schedule until the discrepancy is resolved.

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Q: Does Image Apparel Solutions ship to my country?
A: Please call customer service for questions about shipments to specific country. Image Apparel Solutions will also be happy to quote you on an international shipment.

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Product and Artwork Information

Q: What kind of artwork is acceptable?
A: For best results send us a vectored Adobe Illustrator or Corel Draw file, either .eps or .ai format.  All fonts must be converted to curves.  Additional artwork required is billed at $30.00 per half hour.

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Q: Where should I send my artwork files?
A: Email your art files to art@image-apparel-solutions.com. Some larger files may need to be saved to a DVD and shipped to IAS.

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Q: Will IAS create a design from our mascot or logo?
A: Yes we will create and email you a virtual proof for $25.00. If an order is created from the proof, no setup charges will apply to that order.

IAS will create a virtual proof and an actual "spec sample" for $100.00. Again, a credit for setup charges will be applied to the actual order.
 

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Q: My customer has given me a sample garment or picture of a garment that they like the ‘look of the decoration”. Does Image Apparel Solutions create custom designs?
A: Yes, we will work with you to source the garment and develop the custom design. Our staff has a very extensive knowledge of materials and the different effects that can be achieved with specific material to achieve "the look" for your customer. Call or email customer service, they will direct you to the right person in our graphics department.

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Q: Does IAS offer tackle twill numbers and names for athletic uniforms?
A: Yes, refer to our authorized dealer price list. There is a specific page of the price list for "Athletic Uniform" decoration.

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Q: How can I get an image of your product or design?
A: Call our customer service department. IAS makes most of our designs and product images available to our authorized dealers to use on their website or print material.

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Q: Are there specific washing instructions for the decoration?
A: IAS stock designs are produced with industry standard twill, felt, sweatshirt material and t-shirt material. Normal washing applies to standard designs. If a custom design is created with a unique material washing instructions may be discussed before production of the order. If you have specific questions please call our office.

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Q: What kind of material does IAS use?
A: Our twill is usually sourced from industry standard suppliers like Stahls or Twill USA. Our t-shirt appliqué material is industry standard t-shirt material like a Gildan 2000. Our sweatshirt appliqué material is industry standard sweatshirt material like a Gildan 18500. Stahls felt material is usually used for our felt appliqué. IAS is constantly testing and experimenting with unique material to be used with custom orders. These options can be discussed when working on a custom design.

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General

Q: How do I contact Image Apparel Solutions?
A: If you are a reseller with a valid reseller permit contact IAS at 847-229-2000, email us at: info@image-apparel-solutions.com or you can click "Find a Sales Rep" on our website and locate the sales person in your area. If you are an end user call our office and we will recommend one of our authorized resellers in your area.

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Q: How do I find pricing?
A: If you are a reseller with a valid reseller permit please call IAS at 847-229-2000. After a credit application is completed you will receive a detailed price list from IAS.

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Q: Is Image Apparel Solutions a member of ASI, PPAI or SAGE?
A: Yes we are a member of ASI. ASI#: 62202

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Q: How can I request a catalog?
A: You can call or email customer service for a catalog. You can also download the IAS catalog directly from our website's home page.

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Q: I saw your website and would like to order a sample?
A: IAS offers a sample kit which includes appliquéd garments samples, knitwear samples, custom appliqué sample swatches, and chenille samples. The cost of the sample kit is $50.00. Contact us for a sample kit or call 847-229-2000.

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Q: Do I have a local sales rep?
A: Yes, Image Apparel Solutions has sales reps in all 50 states. Click on the tab "Locate a Sales Rep" here or on our website’s home page.

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Q: Can I supply my own garments?
A: Yes, have all customer supplied orders shipped to: Image Apparel Solutions, 860 Chaddick Drive, Unit E, Wheeling IL 60090. Please reference your purchase order on the shipping label. If you have a separate purchase order number for the blank goods, please let our customer service representative know at the time you place your IAS order. If you have specific questions regarding any garment please call our office before drop-shipping them to IAS.

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IMAGE APPAREL SOLUTIONS 860 Chaddick Dr., Unit E Wheeling, IL 60090 Tel: (847) 229-2000Fax: (847) 229-2001Contact Us
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