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Terms & Conditions

Image Apparel Solutions Terms and Policies

Pricing:  Image Apparel Solution’s price list is effective February 1, 2018.  Constantly changing market conditions may require in-season price adjustments without notice.

Terms:  All new account orders will be prepaid (Visa, MasterCard and Discover accepted).  Net 30 days with prior approval.  Allow three (3) weeks for credit approval. Additional charges may apply for credit card processing fees.

Sales Agreements and Orders:  All orders must be placed using your company’s purchase order.  Purchase orders must specify all colors, fonts, mascots and a detailed description of the design. 

Change to Order:  No changes will be accepted after approval of artwork.  All changes to any order must be requested in writing via email (preferred) or fax.  Change request must include current date, original purchase order, description of changes and an authorized signature.

Artwork Requirements & Formats:  All art should be .eps or .ai vector type files.  All fonts must be converted to curves. If vector files not provided, required additional artwork is billed at $20.00 per design. 

Art Approval:  Requests for art proof approval are sent via email prior to production.  A signed approval must be received before production can begin on your order.  

Thread:  Image Apparel Solutions uses Robison Anton thread. If it is necessary to special order threads customer will be invoiced for the cost of the spools-minimum of six (6) spools of thread.  Image Apparel Solutions will stock special order threads for continuing programs.

Shipping & Handling: UPS is the preferred shipper for Image Apparel Solutions.  Customer will be charged applicable shipping charges and a handling fee.  Drop shipping and third-party billing available if shipper account number provided.  Third party handing fees will apply.  Third party shipping is not available for jacquard knitwear orders.

Spoilage:  Two percent (2%) is considered normal and acceptable spoilage.  Image Apparel Solutions will not be responsible for damaged goods up to two percent (2 %) of the quantity ordered.

Production Time:  Please allow approximately 3 weeks production time from date of final approval.  Rush services may be available.  Please call for rush orders.

Return Authorization Request:  Returns can not be accepted without an RA (return authorization) number issued by Image Apparel Solutions.  Merchandise without an RA number will be refused.  Requests for RA number must be made within 30 days of ship date.

Tape Ownership: Embroidery files, tapes or artwork developed in house remain the property of Image Apparel Solutions. This includes all custom and stock appliqué designs.


Licensing: All licensing is the responsibility of the Customer.  Image Apparel Solutions does not provide licenses.

Image Apparel Solutions
860 Chaddick Drive, Unit E, Wheeling IL 60090
Phone: 847-229-2000
Fax: 847-229-2001

IMAGE APPAREL SOLUTIONS 860 Chaddick Dr., Unit E Wheeling, IL 60090 Tel: (847) 229-2000Fax: (847) 229-2001Contact Us
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